Returns & Exchanges

At PITAKA, we stand by the quality of our craft and offer a 30-day return policy for products in their original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.

1

Initiate Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare Package

Securely pack your PITAKA gear in its original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

3

Ship Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

4

Inspection & Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing